How to solve this real world analytical math question? Is it fair?
I’m stuck on finding an answer, and there are no choices to pick from. Q: “ Sally buys a sweater online for sale at $60.00. When it arrives, she loves it, but it’s a size too small, so she goes to exchange the same sweater (all sizes are same price) online for a larger size but the sale ended and the price is now...
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answers:
llaffer say: 1) Her net payment was the original $60 as she got refunded for the $55 extra.
2) Good customer service is that they would have allowed the like-for-like trade. But since it was bought on sale and no longer on sale, they do have the right to do what they did. Fairness doesn't really have anything to do with it. It's how the store's return policy is worded, how the sale policy is worded, and if the business wants to keep good face with the customer over it or potentially lose a future customer.
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ted s say: $60 & YES
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